By purchasing this Vehicle Service Contract ("Contract"), the Purchaser acknowledges and agrees to all terms, conditions, limitations, definitions, and exclusions set forth in the Contract, including the Application Page, Identification Card, and any applicable endorsements. This Contract represents the entire agreement and is not an insurance policy or manufacturer's warranty. Coverage is limited to the components listed in Section VI – What is Covered and is subject to the Coverage Period described in Section III.D. The Purchaser is responsible for proper vehicle maintenance as outlined in Section IV and must follow the claim process detailed in Section V in the event of a Breakdown.

This Contract may run concurrently with, but is secondary to, any manufacturer or repair facility warranty or similar protection plan. It is not required for the purchase, lease, or financing of the vehicle.

By completing the purchase, the Purchaser confirms receipt and acceptance of all Contract terms. The provider of this Contract is Vanguard Auto-Protect LLC. For questions or assistance, call 1-866-221-4222.

This Vehicle Service Contract ("Contract") outlines the terms for Covered Repairs to Eligible Components, as well as Additional Benefits. Terms in bold have defined meanings in Section II – Definitions and should be reviewed carefully. This Contract is not an insurance policy or manufacturer's warranty and does not cover every repair. It applies only to Covered Repairs as listed in Section VI – What is Covered. Repairs for components that failed or began to fail before the end of the Waiting Period, or due to Wear and Tear, are excluded. See Section VIII – Exclusions for a full list of what is not covered.

Your obligations are detailed in Section IV – Your Responsibilities and include proper maintenance and immediate action to prevent further damage if an issue arises.

Roadside assistance is available 24/7 nationwide, as described in Section VII – Additional Benefits. Both Purchaser and Administrator may cancel this Contract under the conditions set in Section III.H – Cancellations. Misrepresentation of mileage, vehicle condition may result in cancellation.

Administrator	Vanguard Auto-Protect LLC. For questions or assistance, call 1-866-221-4222.
Application Page	The first page of this Contract containing Purchaser and Vehicle information.
Benefits	Only those listed in Section VII – Additional Benefits.
Breakdown	Failure of an Eligible Component to function as designed, not including Wear and Tear or damage caused by non-Eligible Components.
Cancellation	Termination of this Contract in accordance with Section III.H.
Commercial Use	Includes, but is not limited to, rideshare, delivery, towing, emergency services, or use for business or job-site purposes.
Contract	This Vehicle Service Contract includes all attached documents and endorsements.
Coverage Period	Begins after the Waiting Period and ends when time/mileage limits or the Limit of Liability is reached, whichever comes first.
Coverage	The protection level selected as stated on the Identification Card and Application Page.
Covered Repair	Pre-approved costs for repair/replacement of Eligible Components due to Breakdown after the Waiting Period, excluding Wear and Tear or damage from non-Eligible Components.
Deductible	The out-of-pocket cost per Covered Repair as listed on the Application Page. If no amount is listed, the standard deductible is $100.
Eligible Component(s)	Only those listed in Section VI – What is Covered. All others are excluded.
Expiration Date or Mileage	When this Contract ends—whichever comes first: the listed expiration time/mileage or once the Limit of Liability is reached.
Exclusions	Items listed in Section VIII – Exclusions – What is Not Covered.
Identification Card	The official card summarizing Purchaser, Vehicle, and Coverage details.
Licensed Repair Facility	A recognized, for-profit vehicle repair facility authorized in its operating state.
Limit of Liability	The maximum amount payable under this Contract, as defined in Section III.E.
Optional Coverage	Additional coverage selected by You, shown on Your Identification Card and Application Page. See Section VI.D.
Pre-Existing	Any mechanical condition reasonably determined to exist prior to Contract purchase or prior to expiration of the Waiting Period. Failures occurring or beginning during this time are not covered.
Purchase Date and Mileage	The date and mileage recorded at the time you purchased this Contract.
Vehicle	The specific vehicle listed on the Application Page.
Verifiable Document	A computer-generated invoice from a Licensed Repair Facility, printed on letterhead, showing Your name, vehicle details, date, mileage, and service performed. Handwritten or altered documents are not accepted.
Waiting Period	The time and mileage threshold listed on the Application Page, starting from the Contract's Purchase Date. No Coverage is available before this period expires. Failures occurring or beginning during the Waiting Period are not covered.
We, Us, Our	Vanguard Auto-Protect LLC, the Obligor obligated to perform under this Contract.
You, Your	The Contract Purchaser listed on the Application Page, or properly assigned Contract Holder.

This Vehicle Service Contract ("Contract") is an agreement between You and Vanguard Auto-Protect LLC ("Administrator"). This is not an insurance policy or manufacturer's warranty and does not cover every potential repair. It applies only to the specific Vehicle listed on the Application Page.

This Contract applies solely between You and Vanguard Auto-Protect LLC for the Vehicle listed. No other party or vehicle is covered.

Administrator agrees to pay or reimburse pre-approved Covered Repairs, less any Deductible, per the terms herein. Parts costs will not exceed MSRP, and labor will be based on Alldata (nationally recognized labor guide). Administrators may use new, remanufactured, or used parts at its sole discretion.

No Coverage applies to repairs made without prior authorization. Repairs performed during or prior to the expiration of the Waiting Period, or if Your Contract payments are past due, are not eligible for reimbursement.

This Contract (including the Application Page, Identification Card, and any endorsements) constitutes the full and final agreement. No changes are valid unless made in writing and signed by both parties. This Contract may grant you certain rights that vary by state.

Odometer tampering or inoperability that prevents verification of true mileage will void this Contract. If the odometer fails, You must notify Us immediately and provide a Verifiable Document of repair within 15 days.

Coverage under this Agreement shall not become effective until both of the following conditions have been fully satisfied: Thirty (30) days have elapsed from the Agreement Sale Date; and The Vehicle has been driven an additional one thousand (1,000) miles beyond the odometer reading documented in the odometer photograph submitted at the time of enrollment. The Waiting Period shall expire only upon the later of these two events.

No coverage shall apply to any Breakdown, failure, condition, defect, or damage that occurs, begins, exists, or is diagnosed prior to the expiration of the Waiting Period, regardless of when a claim is submitted.

For Gold or Platinum Coverage: Our total liability for all Covered Repairs and Benefits shall not exceed the NADA or KBB average trade-in value of the vehicle at the time of repair.

Once the maximum limit is reached, this Contract—including any rights to transfer or cancel—automatically terminates. We are not liable for any incidental or consequential damages, including but not limited to: personal injury, property damage, loss of use, lost time, wages, inconvenience, or commercial losses arising from the use, condition, or operation of the Vehicle.

This Contract does not apply to vehicles with a restricted or branded title at any time, including: salvage, total loss, rebuilt, flood, fire, theft recovery, scrap, parts-only, or those altered in a way that affects performance or title classification.

Coverage is also excluded for vehicles used for towing without a factory tow package, vehicles exceeding manufacturer's towing limits, or vehicles used for: commercial purposes (unless Commercial Use Coverage is selected and paid), off-road driving, racing, or competitive driving.

You are responsible for transferring the manufacturer's warranty. Failure to do so may result in denial of claims that would otherwise have been covered.

You may cancel this Contract at any time by submitting a written request, along with a notarized affidavit or Federal Odometer Statement verifying current mileage.

We may cancel this Contract for: Non-payment, Material misrepresentation, Ineligible Vehicle at time of sale or afterward.

Refund Policy: Full Refund if cancelled within 30 days of purchase and no claims were filed. Pro-Rata Refund if cancelled after 30 days or if a claim was filed.

If financed, the finance company may cancel this Contract for non-payment, repossession, or if the Vehicle is declared a total loss. Any refund will be issued directly to the finance company.

If You fail to make payments, no claims will be honored until Your balance is current.

This Contract may be transferred once, by the original Contract Holder, to a private buyer (not a dealer) for a $50 fee. The transfer must be requested within 30 days of sale, including full maintenance records, and proof of manufacturer warranty transfer. Approval is at the sole discretion of Vanguard Auto-Protect LLC.

You may request to renew this Contract within 30 days and 1,000 miles of the expiration date. Coverage and Deductibles offered may differ from the original.

The obligations under this Contract are solely backed and fulfilled by Vanguard Auto-Protect LLC. In the event of a dispute or concern related to a Covered Repair or refund, You must contact Vanguard Auto-Protect LLC directly at 1-866-221-4222. All claims must follow the procedures outlined in this Contract and are subject to verification and prior authorization.

You must provide and maintain accurate information at all times. If false, misleading, or outdated information is discovered, this Contract may be cancelled immediately. If the odometer is tampered with or becomes inoperable, You must notify Us and provide a Verifiable Document showing the odometer was repaired within 15 days. Failure to comply may void this Contract.

You must service the Vehicle according to the manufacturer's recommendations outlined in the Owner's Manual, based on your driving conditions and climate. Failure to maintain the Vehicle accordingly may result in claim denial.

You must retain Verifiable Documents for all maintenance performed. These must include: Your name, vehicle year, make, model, VIN, service date, mileage, and be printed on the repair facility's letterhead. Handwritten documents are not accepted. If you perform your own maintenance, keep itemized receipts for materials and supplies as well as a photo of the odometer for each maintenance performed (receipts must include part numbers as well as date of purchase).

All documents must be submitted to Vanguard Auto-Protect LLC via email at info@vanguard-autoprotect.com.

You agree to provide all necessary documents and information requested by Vanguard Auto-Protect LLC during any claims or Contract-related process. Failure to cooperate may be considered a breach of Contract.

If your Vehicle experiences a Breakdown:

• Prevent Further Damage: Stop operation immediately to avoid worsening the issue. Damage from continued use is not covered.
• Take Your Vehicle to any ASE Certified Licensed Repair Facility of your choice. Provide a Copy of Your Contract or Contract Number to the repair facility.
• Obtain Authorization: The facility must call Vanguard Auto-Protect at 1-866-221-4222 or file a claim online by submitting an Invoice or Estimate for repairs before starting any repairs and to receive payment. Estimate or Invoice must include Part Number as well as labor time breakdown. Repairs without prior authorization are not covered.
• Tear-Down Authorization: If needed, you must approve inspection/tear-down. If the issue is not covered, you are responsible for these costs. We may require a third-party inspection before approving repair.
• Pay Any Deductible: We reimburse only for authorized Covered Repairs, less your Deductible. Submit all repair documents within 30 days of completion.
• Emergency Repairs: If our office is closed and a repair is needed to make the Vehicle safe or drivable, proceed with repairs. You must contact us within 5 business days to determine eligibility.

Vanguard Auto-Protect LLC agrees to pay or reimburse for pre-authorized Covered Repairs, subject to the terms of this Contract and less any Deductible.

Repairs must not exceed MSRP for parts and standard labor time per Alldata (national labor time guide). Labor rate is capped at $200.00 per hour (National Labor rate average is $150.00 per hour). We reserve the right to use OEM, Aftermarket, New, Used, Remanufactured parts at our discretion.

Repairs are not covered if: The failure occurred before Contract purchase or during the Waiting Period. Another warranty or vehicle service agreement applies.

All repairs must be pre-authorized by Vanguard Auto-Protect LLC. Unauthorized repairs are not eligible for reimbursement. If inspection or tear-down is required to diagnose the issue, you must authorize it.

If the failure is not covered, You are responsible for inspection costs. We may request a third-party inspection before any repair is approved.

You are covered for the specific Platinum or Gold plan selected on your Identification Card. Your Contract provides Coverage for the component protection plan selected, as indicated on Your Identification Card and Application Page. Only the following plans are offered:

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Includes the following components:

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Includes everything in the Gold plan plus the following enhanced component coverage:

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If selected and shown on Your Identification Card and Application Page, the following Optional Coverage applies:

Included with the Platinum Plan; optional with Gold Plan. Covers:

• Backup Camera & Sensors / Perimeter Warning
• Video Systems & Display Screens (excluding minor pixel damage)
• GPS / Navigation Systems
• Blind Spot Sensors
• Electronic Driver Info Displays
• Anti-Theft Systems (excluding remote/key fobs)

If selected at the time of Contract purchase, Coverage applies while the Vehicle is used for approved Commercial Use (see Section II – Definitions). This option cannot be added post-purchase. A surcharge applies. Unauthorized commercial use or misrepresentation may void Coverage.

If selected, Coverage remains valid for Vehicles with body/suspension lifts (up to 4 inches) or tire modifications (up to 4 inches larger in diameter). Lift kits and aftermarket components are not covered. Any modification voiding the factory warranty will void this Contract. Suspension reductions and undersized wheels/tires are not eligible.

Included with Platinum; optional with Gold Plan. Covers hybrid-specific components including: Electric Drive Motor, Power Controller, Inverter Assembly, Generator(s), Electronic A/C Compressor, Electronic Power Steering Pump.

If the Electric Vehicle (EV) Battery Coverage option is selected and the applicable surcharge has been paid, the Administrator agrees to provide coverage for the repair or replacement of the vehicle's primary high-voltage traction battery pack, including internally lubricated components and manufacturer-installed battery management components, in the event of a mechanical breakdown.

Coverage under this provision is limited to a maximum aggregate benefit of Three Thousand Dollars ($3,000.00) for the entire term of the Agreement.

This coverage applies only to manufacturer-installed equipment and does not include:

• Gradual capacity loss or battery degradation due to normal wear and tear
• Damage resulting from collision, impact, misuse, neglect, improper charging, environmental exposure, or modifications
• Auxiliary 12-volt batteries or non-traction battery systems

All other terms, conditions, exclusions, and limitations of the Agreement remain in full force and effect.

If Your Vehicle is undergoing a Covered Repair, We will reimburse up to $30 per day, with a maximum of $150 per repair, for: A rental car from a licensed rental agency, or Alternate public transportation.

Rental coverage ends once the repair is completed and you are notified. Rental expenses must be documented with receipts to qualify for reimbursement.

Emergency Roadside Service: 24-hour Roadside Service is provided when Your Vehicle is disabled, while this Contract is in effect and is available by calling 1-866-221-4222. Please provide the dispatcher with Your Contract Number. Covered services are not obtained through us.

Coverage includes:

• Mechanical First Aid: Minor mechanical adjustments to get the Vehicle moving (parts excluded)
• Tire Change: Replaces flat tire with your provided spare
• Battery Jumpstart
• Fuel or Fluid Delivery: Fuel delivered at no cost; you pay for actual fuel
• Towing: Up to 25 miles per disablement
• Lockout Service: Locksmith service if keys are locked inside
• Trip Interruption: If a Covered Repair disables your Vehicle over 100 miles from home, we reimburse up to $100/day for up to 3 days (max $300 total) for meals/lodging, based on required labor hours

This Contract does not cover the following:

Any part not specifically listed as covered in Section VI or under any applicable Optional Coverage.

Includes (but is not limited to): alignments, spark plugs, belts, brake pads, brake rotors, hoses, lines, tube, pipes, bulbs, filters, wiper blades, batteries, head gaskets, clutch components, glass, paint, trim, upholstery, tires, wheels, tire pressure sensors, any programming/reprogramming/calibrations. Fluids are only covered when required due to a Covered Repair. OEM radios or screens and electronics are limited to $1,000 per claim.

Failures caused by collision, impact, rust, corrosion, rodent, overheating, contamination, salt, or environmental/natural events (e.g., flood, fire, lightning, freezing). Overheating-related damage to engine blocks or cylinder heads as well as transmissions is excluded.

Breakdowns caused by improper repairs, misdiagnosis, or faulty parts.

Any breakdown caused by lack of maintenance or lack of lubrication, missing or unverifiable maintenance records, or failure to follow the procedures in Sections IV and V.

Failures covered by any manufacturer's warranty, recall, technical service bulletin, or prior repair warranty. Coverage is excluded even if the provider of such warranty is unable to pay.

Any failure that occurred, or began to occur, prior to Contract purchase or expiration of the Waiting Period.

Repairs made without prior authorization from Vanguard Auto-Protect LLC.

No Coverage is provided for repairs made solely to correct oil consumption, compression loss, or reduced performance when no breakdown has occurred. This includes valve grinding, stuck or burnt valves, piston or ring issues, and failures due to improper or contaminated fuel, excessive ethanol content (over 10% if not manufacturer-approved), pre-ignition, detonation, improper lubricants, coolant blockage, or lack of lubrication.

No Coverage for storage, diagnostics, loss of use, lost income, lost profits, inconvenience, or injury/property damage resulting from a Breakdown.

Damage from collision, vandalism, road hazards, fire, flood, theft, rodent, riot, civil unrest, or misuse/abuse is excluded.

Any breakdown caused by corrosion, rust, residue, or electrolysis is excluded. Fastener-related failures (nuts, bolts, etc.) are excluded unless internally lubricated.

No Coverage for vehicles ever declared total loss or with a branded/salvage/restricted title, or if mileage cannot be verified due to odometer failure, tampering, or disconnection.

No Coverage for further damage resulting from failure to prevent additional damage after a Breakdown. This includes ignoring warning lights, leaking fluids, overheating, or continued driving when unsafe.

No Coverage for parts recommended for replacement without failure, or upgrades due to part unavailability or obsolescence. Software updates, wear within factory tolerances, or cosmetic updates are not covered. Hybrid batteries are not covered.

No Coverage for Commercial Use vehicles unless the Commercial Use Option was selected and surcharge paid at purchase.

Vehicles with performance modifications or non-manufacturer alterations are excluded unless the Lift/Tire Modification Option was selected at purchase. Lift and tire increases are limited to 4 inches. Any modification voiding the factory warranty voids this Contract.

No Coverage for Breakdowns occurring outside the U.S. or Canada.

No Coverage for damage from unauthorized access, hacking, reprogramming, or alteration or deletion of data/software.

Any non-covered or declined claims must be repaired, with valid invoice proof provided, before any new claims can be processed.

If You believe a claim was improperly denied, You may request a reconsideration by contacting:

Vanguard Auto-Protect LLC
Email: info@vanguard-autoprotect.com

Include Your full name, Contract number, reason for appeal, and relevant documentation. Please allow up to 48 business hours for a response.

We reserve the right to require that any dispute related to this Contract be resolved through arbitration, mediation, or other alternative method with a recognized third-party organization. If We elect ADR, You will be notified in writing and must suspend any ongoing legal or administrative action to participate in the selected method. All ADR costs will be paid by us.